Questions & help
We want to answer any questions you have as quickly as possible and the quickest way is if the information is already on our web site! We post the answers to all questions we receive and put up information pages and reply to comments added by visitors.
The links below with take you to pages where you may find the answer and a search will bring up all pages and posts containing your search term.
If this does not give you an answer, please contact us using the forms provided and we will reply by email.
1. Pages with information covering our most common questions
- Search Left-Handed
- Ordering info
- Common questions
- Delivery details
- Delivery charges
- Send a gift
- School orders
- Customers outside UK
- Terms & conditions
- New product requests
- Country list
- Xmas Dates
2. Product search
If you want something that is not currently in our range, please let us know by adding a comment to our page of items we are investigating and we will give feedback by replying to the comment and updating it if we can find the product –
Click here to add the item you want to our list
3. Information search
Use the box in the grey bar above to search all of our information pages and blog posts – put your search words in the box labelled “Search information”.
TIP: If you are searching on a phrase of more than one word, put in in quotation marks, e.g. “golf instruction”
4. Add a comment
If you have a question or want to add your views to any item on our information pages, just add a comment and we will pick it up from there. If we reply to a comment, it means other people can see the answer as well. People who have subscribed to our comments feed (including us) will be advised of your comment straight away and it may be the quickest way to get an answer.
If you need to contact us direct to get an answer to your question, please click one of the links below to get the appropriate form and that will speed up our reply:
Customer service form – For anything to do with an existing order – payment, delivery, changes or other queries about your order. There are also phone, fax and postal details on that page.
Web site content – Any questions, feedback, suggestions or additional information on any of the items on our web site (or just add a comment on the page and we will respond to that).
Commercial contacts – If you are trying to sell us something!